Assessing the Level of Internship Skills among BSOA Interns at Tangub City Global College

This study entitled “Assessing the Level of Internship Skills among BSOA Interns at Tangub City Global College,” with the total respondents of 75 interns specifically identified which internship skill variables received the lowest results. The quantitative descriptive research design and census sampling were employed. The findings revealed that the respondents demonstrated the high level of internship skills particularly in communication, teamwork, cognitive and technical, which were all interpreted as Agree. Meanwhile, among the five internship skills, problem-solving had received the lowest level and were interpreted as Disagree, indicated for further skill enhancement especially in this area. Based on the findings, this study was suggested that BSOA interns should focus more on practical learning activities, training interventions and workplace experiences which involved problem-solving skills, These given activities helped to enhanced the interns’ ability in handling office–related issues, generates effective solutions and applied appropriate problem-solving strategies, which were enable them to become more prepared for the future employment.

BSOA Interns, Cognitive Skills, Communication Skills, Internship Skills, Problem-Solving Skills, Teamwork Skills, Technical Skills, Workplace Readiness

1. Anjum, S. (2020). Impact of internship programs on professional and personal development of business students: a case study from Pakistan. Future Business Journal, 6(1). https://doi.org/10.1186/s43093-019-0007-3 [Google Scholar] [Crossref]

2. Avleeva, E., Byrd, J. W., Pratt, S., & Gonzalez, V. (2025). The internship experience: Students’ self-evaluations of soft skill development during hospitality internships. Journal of Hospitality Leisure Sport & Tourism Education, 36, 100552. https://doi.org/10.1016/j.jhlste.2025.100552 [Google Scholar] [Crossref]

3. Bafarasat, A. Z., Oliveira, E., & Growe, A. (2023). A researcher companion of data collection and validation methods. Urban Resilience and Sustainability, 1(2), 91–106. https://doi.org/10.3934/urs.2023007 [Google Scholar] [Crossref]

4. Barman, N. (2025). Enhancing Employability through Soft Skills and Interdisciplinary Approaches: An Analytical Perspective. International Journal for Multidisciplinary Research, 7(6). https://doi.org/10.36948/ijfmr.2025.v07i06.65174 [Google Scholar] [Crossref]

5. Bawica, I. (2021). The University Internship Program and Its Effects on Students’ Employability Readiness. International Journal of Academe and Industry Research, 2(3), 86–101. https://doi.org/10.53378/348731 [Google Scholar] [Crossref]

6. Boeren, E., & Íñiguez-Berrozpe, T. (2022). Unpacking PIAAC’s cognitive skills measurements through engagement with Bloom’s taxonomy. Studies in Educational Evaluation, 73, 101151. https://doi.org/10.1016/j.stueduc.2022.101151 [Google Scholar] [Crossref]

7. Butar-Butar, R., & Wijaya, T. (2025). The influence of hard skills and soft skills on work readiness through self-efficacy as an intervening variable in students. International Journal of Humanities and Social Sciences Reviews, 2(3), 44–57. https://doi.org/10.62951/ijhs.v2i3.445 [Google Scholar] [Crossref]

8. Caingcoy, M. (2021). Scoping Review on Employability Skills of Teacher Education Graduates in the Philippines: A Framework for Curriculum Enhancement. International Journal of Education and Literacy Studies, 9(4), 182–188. https://doi.org/10.7575/aiac.ijels.v.9n.4p.182 [Google Scholar] [Crossref]

9. Camo, J., & Erellana, E. (2025). Analyzing the connection of soft skills and student internship in a local college: a convergent study. Psychology and Education: A Multidisciplinary Journal, 42(1), 15–57. https://doi.org/10.70838/pemj.420102 [Google Scholar] [Crossref]

10. Carillaga, M. Cogay, J Guillermo, N. Manlangit, D & Novales, Z. (2026). Internship Experience and Its Adaptability to Real-Work Environment Among Bsais Graduates Batch 2024-2025. International Journal of Research Publications, 195(1). https://doi.org/10.47119/ijrp1001951420268867 [Google Scholar] [Crossref]

11. Choudhar, S, Singh, P. & Talwar, P. (2022). Study on problem solving skills and its importance. World Journal of English Language, 12(3), 47. https://doi.org/10.5430/wjel.v12n3p47 [Google Scholar] [Crossref]

12. Da Silva Elva, A. (2022). Development of Administrative Skills: How to Improve Business Analysis, Problem Solving, and Critical Thinking. International Seven Journal of Multidisciplinary, 1(2). https://doi.org/10.56238/isevmjv1n2-013 [Google Scholar] [Crossref]

13. De Souza, A, De Sousa Cardozo, J., & Ayub, S. (2024). As soft skills desenvolvidas pelos alunos da Faculdade de Tecnologia de Catanduva por meio do estágio supervisionado. Colloquium Humanarum, 21(1), 1–22. https://doi.org/10.5747/ch.2024.v20.h579 [Google Scholar] [Crossref]

14. Di Pietro, G. (2022). International internships and skill development: A systematic review. Review of Education, 10(2), e3363. https://doi.org/10.1002/rev3.3363 [Google Scholar] [Crossref]

15. Dunn, S., & Lane, P. (2019). Do interns know what they think they know? Assessing business communication skills in interns and recent graduates. Business and Professional Communication Quarterly, 82, 202–213. https://doi.org/10.1177/2329490619826258 [Google Scholar] [Crossref]

16. González, L, De Jesús A, A., Martínez, M., Pacheco, R, Lugo, D., Betin, A., Vergara, C, Lazaro, E, De Jesús V, J., Flórez, R. De La Hoz C, & Ozuna, H. (2025). Transformative impact of Internships in Professional Training: An Approach from the Unadista Administration. International Journal of Human Sciences Research, 5(5), 1–12. https://doi.org/10.22533/at.ed.5585525260214 [Google Scholar] [Crossref]

17. Gjini, T. & Hernandez-Gantes, V. (2025). Who gets to intern? Demographic and institutional predictors of internship participation among international students. European Journal of Education & Language Review, 1(1), 1. https://doi.org/10.20897/ejelr/17312 [Google Scholar] [Crossref]

18. George, D., & Mallery, P. (2003). SPSS for Windows step by step guide: A simple guide and reference (4th ed.). Allyn and Bacon. https://books.google.com.ph/books?id=KS1DPgAACAAJ [Google Scholar] [Crossref]

19. Haritha, D., & Rao, D. (2024). A holistic approach to professional development: integrating KOLB’s experiential learning theory for soft skills mastery. Journal of Engineering Education Transformation, 37(IS2), 415–424. https://doi.org/10.16920/jeet/2024/v37is2/24069 [Google Scholar] [Crossref]

20. Ikhtiagung, G., Firdhaus, F., & Sarapil, C. (2022). Mapping the quality of soft and hard skills of industrial internships using the importance-performance index and the customer satisfaction index. JMKSP (Jurnal Manajemen Kepemimpinan dan Supervisi Pendidikan), 7(1), 337. https://doi.org/10.31851/jmksp.v7i1.6926 [Google Scholar] [Crossref]

21. Ingles, D. & Retallick, M. (2025). Reflective Practice in an Experiential Learning Program: An exploratory content analysis of reflective writing in experiential learning portfolios. Journal of Agricultural Education, 66(2), 1. https://doi.org/10.5032/jae.v66i2.3029 [Google Scholar] [Crossref]

22. Jackson, D., & Tomlinson, M. (2020). Investigating the relationship between career planning, proactivity and employability perceptions among higher education students in uncertain labour market conditions. Higher Education, 80(3), 435–455. https://doi.org/10.1007/s10734-019-00490-5 [Google Scholar] [Crossref]

23. Kamaruzaman, F, Othman, N. Omar, M., & Zaid, M. (2025). Future generic skills for technical Vocational education graduates. International Journal of Learning Teaching and Educational Research, 24(3), 312–332. https://doi.org/10.26803/ijlter.24.3.15 [Google Scholar] [Crossref]

24. Karla, D., Pandey, V, Rastogi, P., & Kumar, S. (2022). A Comprehensive review on Significance of Problem-Solving Abilities in Workplace. World Journal of English Language, 12(3), 88. https://doi.org/10.5430/wjel.v12n3p88 [Google Scholar] [Crossref]

25. Kasim, A, Puad, M, & Abdullah, A. (2024). Exploring problem-solving and critical thinking skills of TVET students: An SME employer perspective. International Journal of Academic Research in Economics and Management Sciences, 13(4). https://doi.org/10.6007/ijarems/v13-i4/23262 [Google Scholar] [Crossref]

26. Kilcullen, M., Bisbey, T, Rosen, M., & Salas, E. (2022). Does team orientation matter? A state-of-the-science review, meta-analysis, and multilevel framework. Journal of Organizational Behavior, 44(2), 355–375. https://doi.org/10.1002/job.2622 [Google Scholar] [Crossref]

27. Laguador, J, Chavez-Prinsipe, N, & De Castro, E (2020). Employability skill development needs of engineering students and employers’ feedback on their internship performance. Universal Journal of Educational Research, 8(7), 3097–3108. https://doi.org/10.13189/ujer.2020.080738 [Google Scholar] [Crossref]

28. Lee, L, Healy, M, Fischer, N, Tong, K., Chen, A, Sahakian, B, & Kourtzi, Z. (2024). Cognitive flexibility training for impact in real-world settings. Current Opinion in Behavioral Sciences, 59, 101-413. https://doi.org/10.1016/j.cobeha.2024.101413 [Google Scholar] [Crossref]

29. Lukitasari, F., & Suhartini, R. (2025). Employability Skill in Vocational Education: A Literature Review on Innovation and Industry Collaboration. International seminar, 7, 507–518. https://doi.org/10.36563/vkb80b56 [Google Scholar] [Crossref]

30. Luthfiani, W, & Wajdi, M. (2025). Pengaruh internship experience, soft skill, dan hard skill terhadap kesiapan kerja. Al-Kharaj Jurnal Ekonomi Keuangan & Bisnis Syariah, 7(2). https://doi.org/10.47467/alkharaj.v7i2.6954 [Google Scholar] [Crossref]

31. Mainga, W., Daniel, R., & Alamil, L. (2022). Perceptions of employability skills of undergraduate business students in a developing country: An exploratory study. Higher Learning Research Communications, 12(1). https://doi.org/10.18870/hlrc.2022.v12i1.1257 [Google Scholar] [Crossref]

32. Mardiyah, A, & Hayat, A. (2026). Soft Skills vs Technical Skills: A Narrative Literature Review on the Determinants of Work Readiness Among Recent Graduates. Jurnal Indonesia Sosial Sains, 7(1), 336–344. https://doi.org/10.59141/jiss.v7i1.2172 [Google Scholar] [Crossref]

33. Mayorga, V, Guzmán, M, Alamilla, M., Moreno, R, & Hernández, M. (2024). Effects of the consolidation of work teams within organizations. Scientific Journal of Applied Social and Clinical Science, 4(10), 2–17. https://doi.org/10.22533/at.ed.2164102415053 [Google Scholar] [Crossref]

34. Megasari, E, Yoto, Y., & Widiyanti, W. (2025). The Role of Internship Experience, Soft Skills, and Self-Efficacy in Enhancing Vocational Readiness: A Systematic literature review. Didaktika Jurnal Kependidikan, 14(4), 6353–6370. https://doi.org/10.58230/27454312.3032 [Google Scholar] [Crossref]

35. Min-En, L., Teck-Heang, L., Melissa, T, Boon-Liat, C., & Wai-Mun, H. (2024). Accounting Internships: a qualitative investigation on issues and challenges. International Journal of Academic Research in Business and Social Sciences, 14(6). https://doi.org/10.6007/ijarbss/v14-i6/21537 [Google Scholar] [Crossref]

36. Papp, I, Molnar, C., & Juhász, T. (2023). Soft skills of business students in relation to higher education internships. Problems and Perspectives in Management, 21(4), 113–126. https://doi.org/10.21511/ppm.21(4).2023.09 [Google Scholar] [Crossref]

37. Predovic, D., Dennis, J., & Jones, E. (2021). International internships and employability: a game-based assessment approach. Higher Education Research & Development, 41(4), 1231–1246. https://doi.org/10.1080/07294360.2021.1889994 [Google Scholar] [Crossref]

38. Santiago, T., & Gil, M. (2025). Preparing graduates for digital futures: critical insights from High-Tech internships in business administration. Education and Information Technologies, 30(17), 24259–24289. https://doi.org/10.1007/s10639-025-13751-x [Google Scholar] [Crossref]

39. Schmidt, D., Raupach, T., Wiegand, A., Herrmann, M., & Kanzow, P. (2021). Relation between examinees’ true knowledge and examination scores: systematic review and exemplary calculations on multiple-true-false items. Educational Research Review, 34, 100409. https://doi.org/10.1016/j.edurev.2021.100409 [Google Scholar] [Crossref]

40. Seeletse, S., Azizah, M, & Fathoni, T. (2024). Digital Literacy as a core competency: Preparing students for the future workforce. Assoeltan Indonesian Journal of Community Research and Engagement, 2(1), 29–42. https://doi.org/10.70610/edujavare.v2i1.799 [Google Scholar] [Crossref]

41. Sein-Echaluce, M., Blanco, Á., García-Peñalvo, F., & Escudero, D. (2024). Integrating individual and collective skills: A rubric-based model for teamwork competence assessment. Learning and Collaboration Technologies, 147-22. https://doi.org/10.1007/978-3-031-61672-3_17 [Google Scholar] [Crossref]

42. Sharma, L., Jha, S., Koirala, R., Aryal, U., & Bhattarai, T. (2023). Navigating the research landscape: A guide to the selection of the right research design. International Research Journal of MMC, 4(1), 64–77. https://doi.org/10.3126/irjmmc.v4i1.51863 [Google Scholar] [Crossref]

43. Silaen, M. (2025). Team behaviour and teamwork. Indonesian Journal of Advanced Research, 4(9), 2141–2156. https://doi.org/10.55927/ijar.v4i9.15418 [Google Scholar] [Crossref]

44. Slyvka, M., & Madzhara, T. (2023). Developing effective communication skills in teaching English. Grail of Science, (34). https://doi.org/10.36074/grail-of-science.08.12.2023.70 [Google Scholar] [Crossref]

45. Sumaiya, B., Srivastava, S., Jain, V., & Prakash, V. (2022). The role of effective communication skills in professional life. World Journal of English Language. https://doi.org/10.5430/wjel.v12n3p134 [Google Scholar] [Crossref]

46. Taherdoost, H. (2022). What are different research approaches? Comprehensive review of qualitative, quantitative, and mixed method research, their applications, types, and limitations. Journal of Management Science & Engineering Research, 5(1), 53–63. https://doi.org/10.30564/jmser.v5i1.4538 [Google Scholar] [Crossref]

47. Tecson, C, Quilaton, J., Pido, J, Famat, A., & Rullan, J. (2025). Bridging the gap: Aligning internship skills with industry demand. International Journal of Research and Innovation in Social Science, 11(11), 4831–4848. https://doi.org/10.47772/ijriss.2025.909000398 [Google Scholar] [Crossref]

48. Tholia, S., Rastogi, M., Gupta, S., & Pandey, D. (2022). Role of interpersonal communication in workplace. World Journal of English Language, 12(3). https://doi.org/10.5430/wjel.v12n3p64 [Google Scholar] [Crossref]

49. Tushar, H., & Sooraksa, N. (2023). Global employability skills in the 21st century workplace: A semi-systematic literature review. Heliyon, 9(11), e21023. https://doi.org/10.1016/j.heliyon.2023.e21023 [Google Scholar] [Crossref]

50. Wale, B, & Bishaw, K. (2020). Effects of using inquiry-based learning on EFL students’ critical thinking skills. Asian-Pacific Journal of Second and Foreign Language Education, 5(1). https://doi.org/10.1186/s40862-020-00090-2 [Google Scholar] [Crossref]

51. Wang, F. (2025). The impact of internship experience on professional identity, motivation, and attitude among aviation service majors: A cross-sectional empirical study. Frontiers in Psychology, 16, 1661-068. https://doi.org/10.3389/fpsyg.2025.1661068 [Google Scholar] [Crossref]

52. Wilopo, C, Arianto, A, Hartono, P, Suade, Y, & Triany, N. (2025). Assessing the work readiness of students: the role of internship experience and soft skill competencies. International Journal of Digital Entrepreneurship and Business, 6(1), 14–30. https://doi.org/10.52238/ideb.v6i1.216 [Google Scholar] [Crossref]

53. Yeong, J., Kam, C., Lye, E, & Boo, S. (2024). The impact of internships in graduates’ employability: Employers insights. Singapore Labour Journal, 3(1), 101–112. https://doi.org/10.1142/S281103152400007X [Google Scholar] [Crossref]